FAQ

1.What are your garden sculptures made of?
Our sculptures are primarily made of resin to ensure they can withstand the elements.

2.Will the Solar Statue Light work in cloudy weather?
Yes, it can charge on cloudy days but may have a shorter operating time at night. For best results, ensure the solar panel is placed in direct sunlight.

3.What is a Suncatcher, and how does it work?
A Suncatcher is a decorative piece, typically made of acrylic, designed to hang in sunlight. It refracts and reflects light, creating colorful patterns and sparkles. No electricity or batteries are needed.

4.Are your Wind Chimes very loud?
Our wind chimes are designed for pleasant listening, not excessive noise. The sound character varies by material: our seashell chimes create soft, ambient tones, while our metal chimes produce clearer, more resonant melodies. Volume ultimately depends on wind conditions.

5.How do I clean my garden statue?
Usually, a rinse with water and a soft brush is sufficient. For tougher dirt, use a mild soap solution. Avoid harsh chemicals or power washers on detailed pieces.

6.How do I use a Rain Gauge correctly?
Place it in an open area away from trees or roofs. After rain, read the water level at eye level. Empty it after recording to prepare for the next rainfall.

7.How do I secure a Garden Stake or statue in windy areas?
For stakes, push them deep into the soil. For statues, ensure they are on level ground. For heavier statues or high winds, consider using a landscape adhesive (not included).

8.How do I install a Garden Trellis securely?
Most trellises have ground stakes. Push them deeply into soft soil. For hard ground, you may need to pre-drill a guide hole. For taller/heavier trellises, securing them to a fence or wall with ties is recommended.

9.Do you offer international shipping?
Currently, we only ship to addresses within the United States.

10.My item arrived damaged. What should I do?
We're sorry to hear that! Please contact our support team at service@freeeir.com within 7 days of delivery with your order number and photos. We will quickly resolve it.

11.What is your shipping policy?
We currently ship to addresses within the United States.Free Shipping: Enjoy free shipping on all orders over $65 within the continental U.S.Standard Shipping: A flat rate of $7 applies to orders under $65.Please see our Shipping Policy for details.