Thoughtful After-Sales Support
Prompt & Friendly Assistance: Have questions about product sizing, installation (such as setting up solar lights or securing trellises), order tracking, or even basic gardening tips? We aim to respond within 24 hours on business days.
30-Day Return & Exchange Policy: Unused, undamaged items can be returned or exchanged within 30 days of receipt for a full refund or replacement. For items that arrive damaged or defective, we cover the cost of return shipping.
Damage & Defect Support: If your product arrives broken, cracked, or fails to function as expected (e.g., solar lights not charging properly), simply provide photos of the issue and contact us—we’ll arrange for a replacement at no extra cost, or issue a full refund.
At Freeeir, we don’t just offer garden supplies—we stand behind each item.
Prompt & Friendly Assistance: Have questions about product sizing, installation (such as setting up solar lights or securing trellises), order tracking, or even basic gardening tips? We aim to respond within 24 hours on business days.
30-Day Return & Exchange Policy: Unused, undamaged items can be returned or exchanged within 30 days of receipt for a full refund or replacement. For items that arrive damaged or defective, we cover the cost of return shipping.
Damage & Defect Support: If your product arrives broken, cracked, or fails to function as expected (e.g., solar lights not charging properly), simply provide photos of the issue and contact us—we’ll arrange for a replacement at no extra cost, or issue a full refund.
At Freeeir, we don’t just offer garden supplies—we stand behind each item.
